Terms of service

Terms of service

These terms are the agreement between you and Teachlyn. Please read them before you create an account or use the platform. If you do not agree, do not use it.

In short: Teachlyn provides the platform. Each school is run by its owner, and your agreement for a course is with the school that sells it. You keep your content, you follow the rules, and we keep the platform running and your data safe.

1. Who we are and what these terms cover

Teachlyn is an online platform operated by 77 Technologies, a company registered in Pakistan at Model Town ("Teachlyn", "we", "us"). Through the platform, schools, academies and independent teachers build and run online courses, classes and exams under their own name and on their own web address, sell them, and manage their students.

These terms cover your use of the Teachlyn website, the sign-in and sign-up pages, the dashboards (for schools, teachers, students, affiliates and Teachlyn staff), the marketplace and everything else we offer under the Teachlyn name (together, "the platform").

Other documents form part of this agreement and are published on our website under Terms and policies:

• Privacy policy
• Acceptable use
• Refund policy
• Cookie notice
• Data processing addendum for schools (for schools)
• Affiliate terms (for affiliates)
• Marketplace seller terms (for schools that list courses on the marketplace)

If one of those documents conflicts with these terms for the thing it covers, the more specific document applies.

2. Who may use the platform

You must be at least 18 years old, or the age of majority where you live, to create an account or to accept these terms for yourself.

A student under that age may use a school's courses only through a school that has the permission of the student's parent or guardian. The school is responsible for getting that permission, and the parent or guardian is responsible for the student's use.

If you accept these terms for a school, company or other organisation, you promise that you have the authority to do so and "you" means that organisation.

3. Your account

You need an account to use most of the platform. When you create one, you must:

• give your real name and an email address you control;
• choose a password that is hard to guess, and keep it to yourself;
• keep your details up to date.

One account works at every school on Teachlyn: the same email and password. You are responsible for what is done with your account. If you think someone else has used it, change your password and tell us at help@teachlyn.com at once. We are not responsible for loss caused by an account that was not kept secure, unless we caused it.

Sign-in and account settings may offer extra protection such as two-factor sign-in. We strongly recommend it for anyone who runs a school.

4. How the platform is organised

Teachlyn provides software and services. We are not the school, and we do not teach. Each school on the platform is run by its owner. The school decides what it teaches, who it admits, what it charges, and how it treats its students, within these terms and the law.

This means:

• When you enrol in a course, your agreement for that course is with the school that sells it, not with Teachlyn.
• A school's courses, content, certificates, results and statements are the school's own. We do not check them for accuracy, completeness or quality, except where the marketplace seller terms say we review a listing before it goes live.
• If you have a complaint about a course, a teacher or a school's refund decision, take it to the school first. We will help where the platform is involved.

A teacher who works inside a school does so under that school's terms with them. A teacher on a freelance workspace is the person running that workspace.

5. Schools: what you agree to

If you start or run a school, you also agree that:

• You are responsible for your school. That includes its content, courses, prices, fees, enrolment decisions, refunds, certificates, student results, and how you treat your students and teachers.
• You have the rights you need. You own, or have permission to use, everything you upload or teach, including videos, documents, images, music, questions and course material.
• You tell your students the truth. Your pages, prices, schedules, outcomes and certificates must be accurate. Do not promise what you cannot deliver.
• You follow the law. That covers consumer protection, education and training rules that apply to you, tax, advertising, and data protection. You are responsible for collecting and paying any tax on what you sell.
• You look after your people's data. For the personal data of your students, teachers and staff, you decide why and how it is used and Teachlyn acts on your instructions, as the data processing addendum explains.
• You manage your team. You are responsible for the people you invite as admins, teachers or assistants, and for the access you give them. Remove access when someone leaves.
• You have your own terms with students if you need them. Your own policies (for example on attendance, conduct and refunds for courses) can sit alongside these terms, but may not take away what these terms or the law give to a student.

6. Teachers and students

Teachers must only teach and publish what they have the right to, follow the school's rules, and keep their students' information private.

Students must use courses for their own learning, not share their access with others, not copy or resell course material, and treat teachers and other students with respect. Course material belongs to the school or teacher who made it.

Certificates and results are issued by the school. We provide the tool to produce and verify them but do not vouch for what a school has chosen to certify.

7. Plans, trials and fees

Plans. A school uses the platform under a plan. A plan sets what is included (for example the number of schools, teachers and students, storage and features) and what the school pays. The plan and price shown when a school subscribes, in the currency shown, are the ones that apply to it.

Free trial. A new school may get a free trial, as shown when it signs up. No payment details are needed to start a trial unless we say so at the time. When the trial ends, the school must choose a paid plan to keep using the paid features. We may limit or pause a school that does not.

Billing. Plan charges are billed in advance for each billing period (for example monthly or yearly) until the school cancels or changes plan. We take payment through the payment methods offered at checkout. You authorise us, and our payment providers, to charge the school for each period.

Price changes. We may change plan prices for a later billing period. We will tell the school by email at least [30] days before the new price applies. A school that does not agree can cancel before then and will not be charged the new price.

Changing or ending a plan. A school can upgrade, downgrade or cancel in its dashboard. A cancellation takes effect at the end of the period already paid for, and plan charges already paid are not refunded except as our Refund policy says or the law requires.

Failed payments. If a payment fails we may try again and will tell the school. If it stays unpaid, we may limit the school's access to paid features, and later suspend it, after notice as set out in section 16.

Taxes. Prices shown may be before tax. Where tax applies to our charges, it is added and shown.

8. Payments from students, payouts and commission

When a student pays a school for a course, the payment is made through a payment provider connected to the platform. A student may pay in one amount, in instalments or by subscription, as the school offers.

• The school is the seller. The school sets its prices and who may pay in instalments, and it is responsible for its refund decisions.
• Our commission. Teachlyn takes a commission on payments made through the platform. The rate depends on the school's plan and on whether the sale was made through the marketplace. The rates and how they are worked out are shown in the school's plan and in the marketplace seller terms. The payment provider's own fee is also taken from the payment.
• Payouts. The school receives the rest of each payment, after our commission and fees, once any holding period has passed. We may hold a payout for a reasonable time to cover refunds and chargebacks, or while we check an account.
• Refunds and chargebacks. If a payment is refunded or reversed, the amount, and any fee we could not recover, is taken back from the school's balance or future payouts. If there is nothing left to take it from, the school owes us the difference.
• Verification. Before paying out, we or our payment provider may ask for proof of identity, business details and bank details. We may delay payouts until we have them, or if we reasonably suspect fraud.
• Affiliate commission. Where a school runs an affiliate programme, commission to affiliates is taken from the school's side of the sale, as the school's programme and our Affiliate terms set out.

We do not give financial, tax or legal advice. Teachlyn does not hold money as a bank.

9. The marketplace

A school may choose to list a course on the Teachlyn marketplace, where anyone can find and buy it. Listing is optional.

• A listing must follow the Marketplace seller terms and the Acceptable use rules. We may review a listing before it goes live, and may decline, edit the display of, or remove a listing that breaks them.
• A school is responsible for everything in its listing, for delivering the course, and for supporting the students who buy it.
• Marketplace sales carry the commission shown in the seller terms.
• The marketplace is a way to be found. We do not guarantee any number of views, sales or students.

10. Affiliates

A person who refers students to a school for a commission does so under the Affiliate terms and the school's own programme terms. We may refuse, suspend or remove an affiliate who breaks them, or who tries to earn commission by misleading people, by buying through their own link, or by any kind of spam.

11. Your content

You keep ownership of everything you upload, write, record or teach on the platform ("your content"). We do not claim it.

What you allow us to do. You give Teachlyn a worldwide, non-exclusive licence, free of charge for as long as your content is on the platform, to store it, copy it, process it (for example to convert a video for playback), and show it to the people you choose to share it with, only as far as needed to run the platform for you, your school and your students. We do not sell your content or use it to advertise to others.

Your promise. You promise that you have the right to upload your content and to give us this licence, and that it does not break the law or anyone else's rights.

Removal. If you delete your content it is removed from the platform and later from our backups in the normal course. We may keep what the law requires us to keep, and copies that other people have already lawfully received (for example a student's own notes) are not affected.

Feedback. If you send us ideas or suggestions about the platform, we may use them without owing you anything.

12. Our rights and your school's brand

The platform, its software, design, text, logos and marks (including the name Teachlyn and its logos) belong to us or our licensors. These terms give you a right to use the platform, not to own, copy, resell, reverse-engineer or build a competing service from it.

A school's own name, logo, colours and web address are the school's. We let a school show them across its pages, emails and sign-in screens, and by default the platform carries no Teachlyn badge on a school's own pages. We may still name Teachlyn as the platform where the law, a payment provider or a safety reason requires it.

We may refer to a school as a Teachlyn customer, and show its public name and logo in lists of schools or on the marketplace, unless the school asks us not to.

13. What you may not do

You must follow our Acceptable use rules. In particular you may not use the platform to:

• teach, sell or share anything illegal, harmful, hateful, or sexually explicit involving minors, or anything that infringes someone else's rights;
• cheat students or take payments for courses you do not deliver;
• send spam or unsolicited messages, or collect personal data without a lawful reason;
• upload malware or try to break, probe or overload the platform, or reach data that is not yours;
• share your sign-in, or buy an account to resell access to it;
• pretend to be someone else, or to act for a school you do not represent;
• scrape the platform or use it to train models without our written permission.

We may remove content or restrict an account that breaks these rules. We will usually tell you why.

14. Third-party services

The platform works with services run by others, such as payment providers, video hosting and streaming, video-meeting tools (for example Zoom and Google Meet), file storage, email delivery and sign-in providers (for example Google). Your use of those services is also under their own terms. We are not responsible for services we do not run, but we choose providers with care and our Privacy policy says which data is shared with them.

If you connect your own account at a provider (for example your video host or payment account), you are responsible for that account and for keeping the connection working.

15. Privacy and data

Our Privacy policy explains what personal data we collect, why, and how long we keep it. It forms part of these terms.

Where Teachlyn handles the personal data of a school's students and staff on the school's behalf, we do so as the school's processor under the data processing addendum.

We use reasonable technical and organizational measures to protect data. No online service is perfectly secure, and if we learn of a breach that affects your data we will tell you as the law and the data processing addendum require.

16. Suspension and ending

By you. You may close your account at any time from your account settings, or by writing to us. A school owner may close the school. Closing does not cancel a payment already due.

By us. We may suspend or end an account, a school or access to a feature if:

• it breaks these terms or our rules, or the law;
• it puts the platform, other users or students at risk;
• it has an unpaid balance we have asked it to settle;
• the law, a court or a payment provider requires it; or
• there is suspected fraud or misuse.

Where the matter allows it, we give notice and a chance to fix the problem first. We may act at once, without notice, where there is a serious risk, and we will tell you as soon as we reasonably can.

What happens next. When a school closes, its public pages go offline. For [30] days we keep the school's data so that its owner can ask for an export of its courses, student records and sales records. After that we delete or anonymise the data, except what the law requires us to keep. Sections that by their nature should continue (such as ownership, payment obligations already due, limits of liability and disputes) survive the end of these terms.

17. The service as we provide it

We work to keep the platform available and to improve it. We will do our best to give notice of planned maintenance. But the platform may sometimes be unavailable, slow or contain errors, and we may add, change or remove features. If we remove a paid feature in a way that matters to you, we will tell you in advance where we can and, where you have paid in advance for it, we will refund the unused part.

Some features (including features marked "soon" or "beta") may be unfinished. Use them accordingly.

18. Disclaimer

To the fullest extent the law allows, the platform is provided "as is" and "as available". We do not promise that it will be uninterrupted, error-free or fit for a particular purpose, or that any course or school on it will meet your expectations. We do not guarantee a result for a student, a number of sales, or that any certificate will be accepted by a third party.

Nothing in these terms limits any right you have by law that cannot be excluded.

19. Limit of liability

To the extent the law of Pakistan allows:

• Teachlyn is not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of goodwill, or loss of data that we could not reasonably have foreseen or prevented, arising from the use of the platform.
• Our total liability to a school for all claims arising from these terms in any period is limited to the plan fees that the school paid us in the [12] months before the event that gave rise to the claim.
• Our total liability to any other user is limited to [PKR 10,000].

None of this limits liability that cannot lawfully be limited, including for fraud, or for death or personal injury caused by our negligence.

20. Your responsibility to us

You agree to compensate Teachlyn for loss, claims and reasonable costs (including reasonable legal fees) that we suffer because of your content, your breach of these terms, your breach of the law, or a dispute between you and a student, teacher or other third party. We will tell you promptly of any claim and let you deal with it where that is fair, and will work with you in good faith.

21. Changes to these terms

We may update these terms, for example when we add a feature or the law changes. When we do, we publish the new version here with the date it takes effect and a short summary of what changed.

• For a material change we will tell account holders by email and in the dashboard, give you at least [30] days before it applies where we can, and ask you to accept the new version.
• If you do not accept a material change, you may close your account before it takes effect. Continuing to use the platform after that date means you accept it.
• Earlier versions remain available so you can see what applied to you at the time.

22. Law and disputes

These terms are governed by the laws of Pakistan. If we have a disagreement, each of us will first try to settle it in writing: please write to help@teachlyn.com with the details, and we will reply within [14] days and try in good faith to resolve it within [30] days. If it is not resolved, the courts of Lahore, Pakistan have exclusive jurisdiction, except that either of us may go to any court for an urgent order to protect our rights.

If you use the platform as a consumer outside Pakistan, you keep the rights the mandatory consumer law of your country gives you.

23. General

• Whole agreement. These terms, with the documents they refer to, are the entire agreement between you and Teachlyn about the platform and replace anything earlier.
• If a part does not work. If a part of these terms is found invalid or unenforceable, the rest still applies.
• No waiver. If we do not enforce a right straight away, we have not given it up.
• Transfer. You may not transfer your rights under these terms without our written consent. We may transfer ours to a company that takes over the platform, and will tell you.
• Notices. We may give you notice by email to the address on your account, in the dashboard or by posting on the platform. You may give us notice at help@teachlyn.com or at our registered address.
• Language. We may offer these terms in Urdu or another language for convenience. If the translation and the English version differ, the English version applies, to the extent the law allows.
• Events beyond our control. Neither of us is liable for a delay or failure caused by something outside our reasonable control, such as a natural disaster, a power or network failure, an act of government, or a problem at a payment, hosting or telecom provider. This does not excuse a payment already due.
• Third parties. Nobody who is not a party to these terms has the right to enforce them, except that our licensors may protect their own rights.

24. Contact

77 Technologies Model Town Lahore, Pakistan General and support: help@teachlyn.com Legal: legal@teachlyn.com

Questions about these terms are welcome.